PetCube шукає Customer Support Specialist

Petcube, Inc. is a leading technology company that keeps people connected with their pets. It has emerged as a technology leader, claiming a new category of Connected Pet that’s defined at the intersection of Connected Home and Pet Care.

We are looking to hire young and fun people, fluent in English with no or minimal accent who have clear communication skills.

Shift:

7 pm — 4 am, GMT

Responsibilities:

• Effectively address customer inquiries via chat & email
• Monitor and respond to feedback on social media
• Maintain professionalism when owning customer interactions
• Take responsibility for your work
• Identify, document, and follow up with engineers on product bugs and features
• Identify trends in customer requests and suggest improvements to processes and products
• Collaborate with members of other teams

Requirements:

• A strong natural will help other people
• Fluency in English with no or minimal accent and clear communication skills
• Motivation and passion for getting work done properly
• Ability to learn quickly
• Attention to detail
• Discipline and a strong work ethic
• Genuine curiosity about people and business
• Young, trendy, and fun
  Benefits
  
• Great compensation package based on your experience and company-wide benefits.
• Self-development plans and assistance.
• A demanding and satisfying startup environment that facilitates rapid personal growth, fueled by a fusion of Silicon Valley Engineering culture and the founding team’s work ethics.
• Our business — Internet of Things + SaaS for thousands of users, and everything that can be imagined are here: hardware, firmware, backend, apps, video streaming, payments, chatbots, ML.
• Flexible Hours.
• We only work with people who are excited and take pride in the work they do.
  Petcube makes the best pet cameras and software, connecting people to their pets. Our products enable people to watch, talk to, play with, and feed pets remotely while keeping their pets safe and healthy.
  If you are interested and believe you might be a fit for this position, please apply.